Operations Controller

Website Flightworx Flightworx

Complete Flight Support Solutions

The Operations Controller is responsible for assisting the Operations Supervisor with the smooth,
day-to-day running of the operations desk.

Reporting to the Operations Supervisor, the Operations Controller’s principal responsibility is to
ensure that the daily flying programme is delivered fully and in compliance with our quality and
safety policies and those of the operators we support. This includes proactive management of
the daily workload.

Operations/Service Delivery – overall responsibility for the safe and timely delivery of the daily
flying programme for the Private/General Operations Team; ensuring that this is delivered to the
highest standards in compliance with the Ops LPM.
Operations/Quality/Safety – responsibility for your own compliant use of the LEON scheduling,
Centrik SMS, PPS and Jeppview flight planning, AFTN, SITA and CFMU systems; ensuring that
any safety issues are raised promptly through the company SMS and dealt with effectively.
Operations/Quality – promoting quality and safety best practice throughout the Private/General
Operations Team. Responsibility for ensuring that the full remit of flight dispatch activity is
regularly checked for quality and compliance with Operations LPM standards and procedures –
prior to and post the dispatch of a flight
Supervisory – conducting comprehensive handovers with Operations Supervisors and the Flight
Support Manager during shift changeovers and prior to and upon return from any periods of
absence from the office.
Client Relationship Management – helping to maintain and develop relationships with all
Operations clients. Providing a key point of contact for each operator and maintaining regular
liaison with key client stakeholders. Taking responsibility for swiftly rectifying any operational
issue or problem raised by any client coordinating action across Flightworx departments as
Communication – responsibility for ensuring that communication between all Flightworx
departments and with clients is effective and timely to help achieve Operations Team and client
requirements and priorities.
Management – providing support, coaching and mentoring to Operations colleagues, particularly
new joiners to the team.
Management – motivating and encouraging all Operations colleagues in order to provide a
positive working environment for the team and the company.

Skills/Qualities/Experience Required
Aviation operations experience desirable
A strong interest in aviation and aircraft operations
Strong decision maker
Excellent communication skills
Highly developed planning and analytical skills
Strategic thinker with excellent problem solving skills
Good interpersonal skills
Ability to prioritise the continually changing deadlines and tasks
Flexible and confident with a positive approach to change and innovation

Apply below or send your CV and Cover Letter to hr@flightworx.aero



To apply for this job email your details to hr@flightworx.aero.